Because the API is linked to a solution such as Trengo, it is also possible to use the functionalities of that system on your WhatsApp channel. ![]() The WhatsApp Business API is the solution from WhatsApp to be able to receive and send messages to your customers with your entire team. There are a number of partners worldwide who can offer this API and a solution like Trengo can then be linked to this API. ![]() Want to be able to answer WhatsApp messages from customers with your entire team? Then the WhatsApp Business API is the solution for you! Moreover, with the Business App it is important that the initiative lies with the customer. WhatsApp wants to prevent their platform from being used for promotional purposes at all costs and therefore sees the WhatsApp Business App as a customer service solution. The app differs little from the consumer app as customers send messages to the number and these messages can be answered from a mobile phone by the company, so only by one person at a time.
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